Privacy Policy
Last updated: March 2026
Information We Collect
When you use our website or request services, we may collect the following information:
- Contact Information: Name, email address, phone number, and home address provided through our contact form or when scheduling service.
- Service Information: Details about your chimney or fireplace issue, photos you upload, and service history.
- Usage Data: Information about how you interact with our website, including pages visited and time spent, collected through standard analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and schedule appointments
- Provide chimney sweep, inspection, and repair services
- Communicate with you about your service appointments
- Improve our website and services
- Send follow-up communications about completed work
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our website or conducting our business, under confidentiality agreements
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: (206) 274-6409
- Email: services@themadhatterchimneysweep.com